- Delivery timeliness
All orders will be dispatched from the Bulgarian warehouse within 15 to 30 working days (excluding holidays) after being placed.
Customized or pre-sale items may have an extended delivery time, which will be separately marked on the page. - Delivery range
Currently, it covers major European countries (such as Germany, France, Italy, etc.). For other regions, please contact customer service for confirmation before placing an order.
Additional shipping fees or delays may occur in remote areas, and the system will automatically prompt during settlement. - Logistics tracking
After shipment, you will receive an email with the tracking number (shipping email: saccition@childrenoceanc.com), and you can check the progress through the express website.
If you do not receive a notification within 15 days, please check your spam or contact us immediately. - Tariffs and Taxes
Orders within the European Union are duty-free, while those from other countries may incur import duties (to be borne by the buyer). It is recommended to check local policies in advance. - After-sales service
In case of transportation damage or loss: Please provide photos and tracking numbers within 48 hours after receiving the goods. We will reissue or refund the items free of charge.
Incorrect address: If the item is returned due to incorrect filling, the shipping fee needs to be paid again for shipment.